Returns & Refunds Policy

Last Updated: 1 November 2026

At Happysportivo, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If something isn't right with your order, we're here to help.

1. Returns

You may request a return within 14 days of receiving your order, in accordance with applicable UK consumer protection laws.

To be eligible for a return:

• Items must be unused and in their original condition.

• Items should be returned with their original packaging where reasonably possible.

• Proof of purchase or your order number must be provided.

You can exercise your legal right to cancel an online purchase without giving a reason within the applicable cancellation period.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: Happysportivosupport@gmail.com

Please include your order number and the item you wish to return.

Our team will provide you with the necessary return instructions and address.

Please do not send items back without contacting us first.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs where legally permitted and where this was communicated before purchase.

If an item arrives damaged, faulty or incorrect, please contact us. We will help resolve the issue without charging you for necessary return shipping.

4. Damaged, Faulty or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please provide your order number, a description of the issue and photographs where applicable.

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund.

Your statutory consumer rights remain unaffected.

5. Refunds

Once your return has been received or you have provided the required evidence of return, we will process your refund in accordance with applicable consumer protection laws.

Refunds will be issued to your original payment method.

Please allow additional processing time depending on your bank or payment provider.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not been dispatched, we will do our best to cancel it.

If your order has already been dispatched, you can still exercise your applicable legal cancellation rights.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including personalised products and certain sealed hygiene products once opened.

This does not affect your rights regarding faulty, damaged or incorrectly described products.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us.

Store Name: Happysportivo
Website: https://happysportivo.store
Customer Support: Happysportivosupport@gmail.com

Thank you for shopping with Happysportivo. We appreciate your trust and support!